How to add users to your HubSpot account

Last Updated: March 20, 2014

As a HubSpot customer, you have a number of user logins at your disposal. Most people use one for themselves and set up additional accounts for colleagues as needed.

Here's how to add a user to your HubSpot account:

1. Go to your HubSpot Settings

Log in to your HubSpot account. Click on your name, then click on Settings.

2. Click on the Manage Users link

Click on the Manage Users link in Settings.

2. Click on the Manage Users link

3. Click Add User

Click the Add User button at the top-right side of the screen.

3. Click Add User

4. Enter in the information for the new user

Enter the email address, first name, last name, and user role of the new user. There are seven user roles to choose from:

  • Administrators have access to all applications and settings within HubSpot. This is the role that you should assign to the users who will be setting up and maintaining core aspects of the product, such as user management, domain name, and Salesforce connector settings.  
  • Marketers have access to all HubSpot applications with limited access to settings for Social Media and Analytics. This is the role that you should assign to your marketing managers who will be performing your core marketing tasks, but who don't need access to the more administrative settings in the product. This role is only available to HubSpot Professional and Enterprise customers.  
  • Sales Reps have access to the Prospects application and can view a read-only version of any contact profile that they are linked to. They do not have access to the full Contacts tool. This role is only available to HubSpot Professional and Enterprise customers.
  • Content Creators have access to only the Blog, Social Media, Keywords, CTA, and File Manager applications. This is the role that you should assign to your specialized content creators who need to be able to create and promote content, but who don’t need to access apps such as Landing Pages, Emails, or Workflows. This role is only available to HubSpot Professional and Enterprise customers.  
  • Business Analysts have access to all of the reporting tools within HubSpot under the Reports section of the navigation. This is the role that you should assign to your business intelligence or marketing analytics team members who need access to your marketing data, but not to content creation or your contacts apps.  This role is only available to HubSpot Professional and Enterprise customers.
  • Blog Authors can only create and modify content in the Blog tool. With this role, the user is not able to publish content. You should use this role for internal or external blog content creators who do not need access to any other apps in the system. This role is only available to HubSpot Professional and Enterprise customers.
  • Blog Publishers have access to create and publish content in the blog. This is the role that you should use for internal or external blog content creators who need to be able to create and publish content to your blog, but who do not need access to the rest of the apps in the system. This role is only available to HubSpot Professional and Enterprise customers.

You can see the full application access breakdown here.

It is also a good idea to check the Send Invitation box so that the new user is notified that they have been added to your HubSpot account.

4. Enter in the information for the new user

Advanced permissions

Click on the Show advanced permissions link to access the advanced permissions for the HubSpot COS.

Advanced permissions

You'll then see drop-down menus next to the four COS tools that let you choose whether the user can:

  • Write & publish content
  • Write content only
  • Read content only

These advanced permissions will only be displayed if the user role allows for advanced permissions.

When you are done choosing the permissions for the new users, click the Add User button to finish adding them to your account.

You'll get an email from HubSpot confirming that HubSpot has created an account for your colleague.

Your colleague will also receive an email inviting them to set their password and log in. If they are already a HubSpot user on a different account, they won't need to reset their password, but they'll be able to log in to your account now too.

If your colleague has not received a welcome email within five minutes of your adding them to your account, please have them check their spam folder before calling HubSpot support.

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