Last updated: June 3, 2022
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Typically, logging into HubSpot requires just your username and password. With two-factor authentication (2FA) turned on, logging in requires verification using a second device, such as your mobile phone. Because logging in with 2FA requires that you have access to a physical device, the risk of a potential intruder gaining access to your account is much lower.
2FA verification can be done through an SMS text message, or with an authenticator app. If you have an iOS device, you can setup 2FA authentication using the HubSpot mobile app. You can also use a third party authenticator, such as Google Authenticator, Microsoft Authenticator, or Duo. If you already set up HubSpot 2FA with Google Authenticator but have switched to a new Android phone, you can transfer Authenticator codes to your new device.
If you lose your 2FA device, check out our guide on resetting your 2FA.
To set up two-factor authentication in HubSpot:
Please note: if you set up 2FA using the Google Authenticator app and you encounter a message that reads This doesn't look right error after you enter the code, make sure that the time on your Google Authenticator app is syncing correctly. Learn how to correct the time in your Google Authenticator app.
After setting up your primary two-factor authentication method, it's strongly recommended to set up a secondary method. A secondary method will allow you to log in to HubSpot if you can't access your primary method.
To set up a secondary authentication method:
Please note: once the switch is toggled on, the requirement will only take effect after 24 hours. The 24-hour grace period is for users to set up their two-factor authentication method, if they haven't done so yet. If a user does not set it up after 24 hours, they will be asked to set it up next time they log in to HubSpot.
Once turned on, every user in the account will receive an email and an in-app notification to turn on two-factor authentication in their account.
Learn more about what happens when you turn on or require two-factor authentication and SSO at the same time.
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