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Account Settings

Manage Sales Hub and Service Hub paid seats

Last updated: May 28, 2021

Applies to:

Sales Hub  Starter, Professional, Enterprise
Service Hub  Starter, Professional, Enterprise

If you have both Add and edit users and Modify billing permissions in a Sales Hub or Service Hub account, you can give other users access to the paid sales and/or service features included in your subscription.

Each time you give access to a user, you are assigning one seat. If users in accounts with paid Sales Hub or Service Hub subscriptions have not been assigned a seat, they will not have access to paid subscription features.

You can add more seats to your account on a per-user basis. Learn more about the billing and payment implications when you add or remove seats. For further information, you can contact the HubSpot sales team.

Add a new Sales Hub or Service Hub user to your account

Please note: if you are creating a Super Admin user, you will need to add access to paid Sales Hub and Service Hub features after creating the user by clicking Manage paid users.

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • In the upper right, click Create user.
  • In the right panel, enter the email address of your new user and click Next.
  • To assign one of your Sales Hub Starter, Professional, or Enterprise seats:
    • Click the Sales tab.
    • Click to toggle the Sales Access switch on, then click to toggle the Sales Starter, Professional, or Enterprise switch on. If you've already allocated all of the Sales Hub seats you've purchased, you will need to purchase another seat after you set up the rest of the new user's permissions.

  • To assign one of your Service Hub Starter, Professional, or Enterprise seats:
    • Click the Service tab.
    • Click to toggle the Service Access switch on, then click to toggle the Service Starter, Professional, or Enterprise switch on. If you've already assigned all of the Service Hub seats you've purchased, you will need to purchase another seat after you set up the rest of the new user's permissions.

  • Assign any other permissions as needed, then click Next.
  • If you don't need to purchase another seat, click Send to send an invite to the new user. Or, click Checkout to purchase another seat. Learn more about what happens when you change the number of seats in your account.

Assign, add, or remove Sales Hub or Service Hub seats

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Users & Teams.
  • In the upper right, click Manage paid users.
  • In the bottom right corner, view your number of assigned seats out of available seats. To assign a seat to or remove access for a user, select or clear the checkbox next to the user.

updated-manage-paid-users

  • If you're assigning an available seat, click Save.
  • If you're adding a new seat, click Checkout. In the Purchase Users panel on the right, review the details of your purchase, then click Complete purchase. Learn more about what happens when you change the number of seats in your account.

Please note: when adding new seats, refer to HubSpot’s pricing page for the current price per seat.

To remove users with a seat from your account, you must first remove any Sales Hub and/or Service Hub access they have.

Removing a user's paid Sales Hub or Service Hub seat does not delete the seat. Instead, the seat will remain in your HubSpot account as an unassigned seat. You will continue to pay for the seat until your next contract renewal date, even if it remains unassigned.

Remove additional paid users

Users with Modify billing permission can remove additional paid users at any time from the Account & Billing page. Once removed, your billing will be adjusted at the start of your next subscription term. Additional paid users must be unassigned before they can be removed. Learn how to unassign paid users.

Please note: if you have a Legacy Sales Hub subscription, or a future-dated quote, you'll need to contact your Customer Success Manager to update your paid users.
To remove additional unassigned paid users:
  • In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  • In the Overview tab, view your Sales Hub or Service Hub subscription. Under the subscription, view the count of included and additional paid users. Next to your additional paid users, click Remove.

    remove-additional-paid-users
  • In the dialog box, use the number field to set how many unassigned paid users you want to remove. The Current Subscription and After Update boxes will reflect the billing adjustment that will be effective at the start of your next subscription term.

    remove-additional-paid-seats-confirm-two
  • To confirm the change, click Remove # additional paid users.
  • A confirmation will appear showing the change. Click Close to close the dialog box.

After scheduling the downgrade, a confirmation will appear next to the subscription. To cancel the downgrade, click Cancel removal request. To edit the amount of paid users removed in the request, click Cancel removal request, then schedule a new downgrade using the same steps above.

cancel-removal-request

Please note: reassigning canceled paid users before the downgrade effective date will cancel the downgrade.