Each time you give access to a user, you are assigning one seat. If users in accounts with paid Sales Hub or Service Hub subscriptions have not been assigned a seat, they will not have access to paid subscription features.
Add a new Sales Hub or Service Hub user to your account
Please note: if you are creating a Super Admin user, you will need to add access to paid Sales Hub and Service Hub features after creating the user by clicking Manage Paid Users.
In your HubSpot account, click the settings iconsettings in the main navigation bar.
In the left sidebar menu, navigate to Users & Teams.
In the upper right, click Create user.
In the right pane, enter the email address of your new user and click Next.
To assign one of your Sales Hub Starter, Professional, or Enterprise seats:
Click the Sales tab.
Click to toggle the Sales Access switch on, then click to toggle the SalesStarter, Professional, or Enterprise switch on. If you've already allocated all of the Sales Hub seats you've purchased, click Purchase another User to buy more seats.
To assign one of your Service HubStarter, Professional, or Enterprise seats:
Click the Service tab.
Click to toggle the Service Hub Access switch on, then click to toggle the Service Starter, Professional, or Enterpriseswitch on. If you've already assigned all of the Service Hub seats you've purchased, click Purchase another User to buy more seats.
Please note: removing a user's Sales Hub or Service HubStarter, Professional, or Enterprise seat does not delete the seat. Your HubSpot account will still have the unused Professional or Enterprise seat for assignment and you will still continue to pay for it until your next contract renewal date, even if it remains unassigned.