Review and resolve ad account health issues

The ad account status in HubSpot's ads tool shows connection, tracking, and lead syncing issues for your connected advertising accounts. When issues are detected, the status displays the number of problems and links to resolution steps or the relevant HubSpot settings page.

For example, if your Facebook Ads account becomes disconnected, the status flags it with a red dot and links you to reconnect the account directly from the ads tool.

Before you get started

• At least one advertising account must be connected to HubSpot.
• You must have Ads View permissions or higher.
• Your network account must be connected to the relevant ad accounts in HubSpot. For example, to view and resolve issues for a Meta ad account, your Facebook account must be connected to that ad account in HubSpot.

Review ad account health issues

1. In your HubSpot account, click More, then navigate to Marketing > Ads. If More doesn't appear in your account, navigate to Marketing > Ads directly.
2. Click the ad account status in the upper right.

3. Review the health information:
   • Green dot: indicates that no issues need attention.
   • Yellow dot: indicates that an account is functional but needs attention.
   • Red dot: indicates that an account connection is broken.
   • Number: indicates the total number of detected issues.
4. Click to expand each category to view its details and available resolution options.
   
   • Account issues: connection and authentication problems, such as disconnected accounts, missing payment methods, or expiring authorization tokens.
   • Tracking errors: tracking problems grouped by advertising account.
   • Sync errors: disconnected lead syncing connections, including the affected accounts or pages.
     

Resolve account issues

1. In the status pop-up box, click to expand the Account issues section.
2. Click an issue to open the Ad accounts tab in your account settings.
3. From the Ad accounts tab, follow the steps to resolve your ad account issues. Learn more about connecting your ad accounts.

Resolve tracking errors

1. In the status pop-up box, click to expand the Tracking errors section.
2. Click View errors.
3. Click an error and follow the steps to resolve your tracking errors. Learn more about troubleshooting ad tracking issues.

Resolve lead syncing errors

1. In the status pop-up box, click to expand the Sync errors section.
2. Click an error to open the Lead syncing tab in your account settings.
3. Follow the steps to resolve your syncing errors. Learn more about troubleshooting issues when syncing leads to HubSpot.

After resolving your issues, click the ad account status in the upper right to confirm they no longer appear.