How do I export a list of unsubscribed and bounced contacts?

Last updated: September 5, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

You can export a list of unsubscribed and bounced contacts from the Email tool. Please keep in mind that this export contains all contacts who have unsubscribed or bounced in your account, including those who have been deleted.

If you are looking just for your unsubscribed contacts, you will be able to filter the exported file in Excel. 

To request your export, follow the steps below:

  • In your HubSpot Marketing account, navigate to Content > Email.
  • Within the Manage tab of your email dashboard, click More tools > then choose Export unsubscribes and bounces.

Please note: This export may contain previously deleted contacts.

  • In the pop-up window that appears, confirm your email address and click the Include global unsubscribes and bounces checkbox to include contacts who have permanently hard bounced for all HubSpot portals.
  • Click Export.
You will receive a csv to download shortly after you make the request with a few useful columns to segment the contacts in the exported file further. 

If you'd like to delete your unsubscribed or bounced contacts from your HubSpot portal, check out this article to learn more. 

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