The first and last name associated with a HubSpot user can only be changed by the user themselves. Users cannot make edits to other users' names, even if they have admin access.To change your user's name:
- In your HubSpot account, click your account name in the top right corner, then click Profile & Preferences.
- Click the pencil icon edit next to your name.
- Edit the First name and Last name fields as needed.
- Click Save.
Please note: if the email address of a user has changed, you'll need to create a new user and transfer ownership of associated records.