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How to identify service disruptions in HubSpot

Last updated: November 17, 2016

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There are several ways that HubSpot notifies its customers of service disruptions, analytics issues and scheduled maintenance in the HubSpot applications. This guide will help you understand the various types of notifications that we use to communicate these events.

Maintenance alerts

Occasionally, HubSpot needs to perform maintenance on some of its applications to improve performance of the application or add in additional functionality to the back end of the application. Most of the time these updates can be performed without restricting access to the applications, but there are some circumstances where we temporarily need to shut of access to the applications during the maintenance period. In those cases, look for a notification at the top of your HubSpot App pages like in the example below.

Maintenance alerts
Maintenance alerts


Analytics issues dashboard alert

HubSpot's analytics pipeline is built to scale gracefully with surges in website traffic, but occasionally the report building and processing based on the traffic data can fall behind.

Analytics issues dashboard alert
Analytics issues dashboard alert


Forum Posts

We also start a forum discussion thread for every service disruption to give our customers an easy outlet for asking questions about the disruption.


Service disruptions and temporary outages

HubSpot's status.hubspot.com lets users know the current state and history of how the different components of HubSpot. You can easily monitor any issues within HubSpot's data-centers and stay up to date with issues.

 

Issue Updates

On the main page of the status page, large issues are posted and updated as they change. HubSpot's team keeps them updated with times and details. You can gather a lot of information from these updates.

Issue Updates
Issue Updates


Web Groups

The way to manage the status of your portal is to monitor its status via Web Groups. Each Hub ID is under a particular Web Group. If you are unsure of which Web Group serves your portal, contact Support.

Web Groups
Web Groups