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HubSpot Sales tool usage limits

Last updated: April 17, 2018

The HubSpot Sales tools currently operate under limits to better align with the inbound sales process, which emphasizes personalized communication between buyer and seller.

Below are the tool restrictions for HubSpot's free sales tools, Sales Hub Starter, and Sales Hub Professional

  Free Starter

Professional

Calling

15 minutes/user/month,

50 total calls

500 minutes/user/month 2,000 minutes/user/ month
Documents

5 documents

1,000 documents 1,000 documents
Meetings
  • Calendar integration
  • Unlimited scheduled events
  • One booking page
  • Meetings link insertion in Gmail/Outlook
 
  • Calendar integration  
  • Unlimited scheduled events and booking pages  
  • Meetings link insertion in Gmail/Outlook 
  • Custom form questions and branding 
  • Team calendars  
  • Personalized meetings links 
  • Embed meetings 
  • Remove HubSpot branding
  • Calendar integration  
  • Unlimited scheduled events and booking pages  
  • Meetings link insertion in Gmail/Outlook 
  • Custom form questions and branding 
  • Team calendars  
  • Personalized meetings links 
  • Embed meetings 
  • Remove HubSpot branding
 
Notifications 200 open notifications/ month Unlimited Unlimited
Reporting
  • CRM Free Marketing dashboard
  • CRM Free Sales dashboard
  • Library of canned reports (limited to data objects available at the free level - contacts, companies, deals, and engagements)
  • CRM Free Marketing dashboard 
  • CRM Free Sales dashboard 
  • Library of canned reports 
  • Canned reports for Sales Starter sales tools
  • CRM Free Marketing dashboard 
  • CRM Free Sales dashboard  
  • Sales Professional dashboard 
  • Library of canned reports 
  • Canned reports for Sales Professional sales tools 
  • Custom report builder: build reports from scratch and edit any template or custom report
Sequences Unavailable 150 daily sequence enrollments  150 daily sequence enrollments 
Snippets 5 snippets with a 500-character limit per snippet 1,000 snippets with a 500-character limit per snippet 1,000 snippets with a 500-character limit per snippet
Templates 5 templates 1,000 templates 1,000 templates

 

Calling

  • If you're using HubSpot's free sales tools, you are allotted 15 calling minutes per month with a lifetime limit of 50 calls total as a way to trial the calling features. 
  • HubSpot Sales Hub Starter users are given 500 minutes per month.
  • HubSpot Sales Hub Professional users are given 2,000 minutes per month.  
  • HubSpot Sales Hub Professional users can purchase additional calling minutes through Twilio Connect. 

Documents

  • If you're using HubSpot's free sales tools, you are given access to five documents in your HubSpot account. This means that if a free user is added to an account where five or more documents have already been uploaded, that free user will be able to view and use only the first five documents that were uploaded in that account.
  • Sales Hub Starter and Professional users have access to 1,000 documents in their account. 

Meetings

  • All sales users can integrate meetings with their Google Apps/Office 365 calendar, schedule unlimited events, and insert their meetings link in Gmail or Outlook. 
  • If you're using HubSpot's free sales tools, you are limited to one booking page and cannot remove the HubSpot branding. Sales Hub Starter and Professional users can have unlimited booking pages and can remove the HubSpot branding, along with customizing forms questions and meetings branding, creating team meetings links and personalized meetings links, and embedding meetings on external pages. 

Notifications

  • If you're using HubSpot's free sales tools, you are allotted 200 open notifications per month. If this limit is exceeded, then the activity feed will be locked until the limit resets on the first of the month.
  • Sales Hub Starter and Professional users can receive an unlimited amount of open and click notifications.

Reporting

  • If you're using HubSpot's free sales tools, you have access to the free dashboards for marketing and sales in addition to canned reports for contacts, companies, deals, and engagements.
  • If you're using HubSpot's free sales tools, you have access to the free dashboards for marketing and sales and canned reports for contacts, companies, deals, and engagements in addition to canned reports for the Sales Hub Starter sales tools.
  • HubSpot Sales Hub Professional users have access to the free dashboards for marketing and sales and canned reports for contacts, companies, deals, and engagements in addition to canned reports for the Sales Hub Professional sales tools. Sales Hub Professional users will also have access to a Sales Hub Professional dashboard in additiont to the ability to create custom reports

Sequences

The sequences tool gives HubSpot Sales Hub Starter and Professional users the ability to set up an initial outreach email to a prospect followed by a series of follow-up emails set by the user. Sequences will continue to send the pre-set follow-up emails until the email recipient responds to the email, the recipient books a meeting with the user, or the sequence ends. Sequences allows users to send customized emails to their prospects without the hassle of keeping track of follow-ups.

Each Sales Hub Starter or Professional user is limited to initiating 150 sequences per day. This count resets at midnight UTC. In creating this limit, HubSpot took into account the sending limit for G Suite (formerly Google Apps), which limits users to 2,000 email sends per day. Accounting for multiple sends within the lifespan of a sequence, HubSpot set the limit to 150 sequences initiated per day to ensure that no user hits their sending limit in G Suite.

G Suite sets that sending limit to mitigate the amount of emails that are marked as spam to ensure a high deliverability rate and account health for G Suite users. Sending more than 2,000 emails per day significantly increases the likelihood of recipient servers marking emails as spam, so setting that limit encourages a healthy sending environment for both sender and recipient.

Please note: HubSpot will not be able to increase the limit of sequence enrollments.

Beyond the logistical send limits, HubSpot also wants to ensure that each sequence is customized to the recipient and has the feel of a genuine one-to-one email. 

Snippets 

  • If you're using HubSpot's free sales tools, you can access up to five snippets in your account. 
  • HubSpot Sales Hub Starter and Professional users have unlimited access to snippets. 
  • All snippets for all sales users are limited to 500 characters in length. 

Templates

  • If you're using HubSpot's free sales tools, you are given access to five templates in your account. This means that if a free user is added to an account where five or more templates have already been created, that free user will be able to view and use only the first five templates that were created.
  • Sales Hub Starter and Professional users have access to 1,000 templates in their account. 

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