- When a new user is added to your HubSpot account, they will receive an email from 'firstname.lastname@example.org' to set their account password.
- If a user did not receive the invitation email:
- Ensure that the correct email address was added for the new user (if the email address was entered wrong, the user will need to be deleted and then re-added with the correct email).
- Check your Spam/Junk folders for any emails from 'email@example.com'.
- Contact HubSpot Support for assistance in setting the user's password and to troubleshoot any email deliverability issues.
Last updated: December 13, 2016