When a new user is added to your HubSpot account, they will receive an email from email@example.com to set their account password.
If a user did not receive the invitation email:
- Ensure that the correct email address was added for the new user (if the email address was entered wrong, the user will need to be deleted and then re-added with the correct email).
- Check any spam or junk folders for any emails from firstname.lastname@example.org.
- If the invitation email did not reach the user's inbox, learn how to whitelist HubSpot system emails here.
- To resend an invitation email, you can reset your password to trigger a new login email. You could also have an account administrator navigate in HubSpot to the Account Menu > Settings > Users. Hover over the user's email address and click on the key icon.