Why am I not receiving my add user invitation email?

Last updated: December 13, 2016

  • When a new user is added to your HubSpot account, they will receive an email from '' to set their account password.
  • If a user did not receive the invitation email:
    • Ensure that the correct email address was added for the new user (if the email address was entered wrong, the user will need to be deleted and then re-added with the correct email).
    • Check your Spam/Junk folders for any emails from ''.
    • Contact HubSpot Support for assistance in setting the user's password and to troubleshoot any email deliverability issues.