Account

Why am I not receiving my add user invitation email?

Last updated: November 1, 2017

Available For:

Marketing: Free, Starter, Basic, Pro, Enterprise
Sales: Free, Starter, Professional
Service: N/A

When a new user is added to your HubSpot account, they will receive an email from noreply@hubspot.com to set their account password.

If a user did not receive the invitation email:

  • Ensure that the correct email address was added for the new user (if the email address was entered wrong, the user will need to be deleted and then re-added with the correct email).
  • Check any spam or junk folders for any emails from noreply@hubspot.com.
  • If the invitation email did not reach the user's inbox, learn how to whitelist HubSpot system emails here.
  • To resend an invitation email, you can reset your password to trigger a new login email. You could also have an account administrator navigate in HubSpot to the Account Menu > Settings > Users. Hover over the user's email address and click on the key icon

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