Can I disable recording for calls made in HubSpot?

Last updated: January 25, 2018

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

To remove the option for all of the users in your account to record calls made using HubSpot's sales tools, follow the steps below:

Please note: this will remove the Record button for all calls made by all users in your account. To access this setting, you need administrator access and View: Everything in contacts access. Learn more about HubSpot user permissions here.

  • In your HubSpot account, click your photo or avatar in the top right-hand corner, then click Settings.

  • Select Sales > Calling in the left sidebar menu.

  • Toggle the switch for Enable recording OFF. Recording is turned on for any contact who is not in one of the two-party consent states by default. Turn this setting off if you want to disable recording across your entire account.

  • With this option turned off, the option to record will not appear when a user calls a contact from a record in HubSpot.

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