Lead Flows and Collected Forms FAQs

Last updated: February 16, 2017

Available For:

Marketing: Free, Starter, Basic, Pro, Enterprise
Sales: N/A

In Beta

We've compiled a list of the most frequently asked questions about the Lead Flows and Collected Forms tools.

How does it work?

  1. Using the HubSpot tracking code, the tool will track each anonymous visitor to your site with a cookie.
  2. When using Collected Forms, when someone fills out any form on your site, HubSpot will associate the visitor with their email address and generate a contact record. The same occurs when a contact submits on a Lead Flow.
  3. You will then receive an email with a link to the new contact record, complete with values populated for the fields on your Collected Form and all of their visit history.

How do I integrate with my website forms?

Once your tracking code is installed, Collected Forms automatically detects and integrates with your contact and comment forms that contain an email address field on your web site. There’s no setup required.

Does Collected Forms work with my form builder?

Provided your form is a static HTML form, wrapped in a HTML <form> tag and not contained inside an <iframe>, Collected Forms should be able to capture the submissions. 

Some common reasons why HubSpot would not be able to capture submissions on forms:

  • Form not enclosed in <form> tags
  • Form contained inside an <iframe>
  • Form has JavaScript bound to form submit event or submit button click event. This is how submissions are captured and any other events can prevent HubSpot from recognizing a submission.
  • Form was introduced after the page completed loading. Collected Forms scans the page as soon as it loads and listens to submissions on forms that were present at that point. 

Learn more here.

Why is the Lead Flows pop-up form not showing up?

There are a few reasons why you might not be seeing the popup.

  • If you close the pop-up on your page, it won't be displayed again for a period of two weeks. We recommend trying to view your site in a Chrome incognito window. You can also use the “Preview Popup” button in your settings to view the popup even if you’ve closed it.
  • If the pop-up is still not working, please confirm that the tracking code is installed on your website. 
  • Read more here.

Can I change the style of the pop-up form?

Click on a Lead Flow to make edits. On the callout page you can change the color of the submit button for your form. You can also apply any CSS styles you want to customize the form. The container class is “.leadin-subscribe”. This CSS would need to be written inside your website's CSS file, since Leadin does not have any customizable CSS files.

Does Collected Forms work with WooCommerce?

Unfortunately, due to the way WooCommerce submits forms, HubSpot is unable to provide tracking for those forms. However, if a visitor submits a supported form on your site, HubSpot will be able to track them on WooCommerce product pages.

Do Lead Flows & Collected Forms work with multisite?

You betcha! These tools should work just fine on multisite right out-of-the-box without requiring any additional setup.

Can I customize the style of a Lead Flow with my own CSS?

Because of the nature Leads Flow's HTML structure, targeting these elements with your own CSS for custom styling is not recommended.