Collected Forms

Why did the Collected Forms tool flag my form submission?

Last updated: November 9, 2016

Available For:

Marketing: Free, Starter, Basic, Pro, Enterprise
Sales: N/A

In Beta

One of the core features of Collected Forms is its ability to capture submissions on the existing, non-HubSpot forms on your website. For a detailed explanation of how this works, check out this article.

The HubSpot Collected Forms capture tool includes logic that allows it to intelligently identify if a form has any sensitive fields, for example a password field or a credit card field. Due to the sensitive nature of this information (and the fact that HubSpot stores form submissions in plain-text), HubSpot will not capture this information on a form. 

Collected Forms achieves this check for sensitive information by scanning the form for field labels that suggest credit card information is present, such as credit card, card number, expiration, expiry, ccv, cvc, cvv, secure code, Mastercard, American Express and AMEX. In addition to this, Collected Forms will check for number fields on the form and uses a formula to identify if this number could possibly be a credit card.

Even though HubSpot's Collected Forms includes this logic to prevent sensitive information from being captured, the data that is captured is your responsibility. Should sensitive information ever get captured incorrectly, please contact HubSpot. For more information, see HubSpot's Privacy Policy.