Can I send an auto response email only the first time a form is submitted?

Last updated: January 23, 2018

Available For:

Marketing: Pro, Enterprise
Sales: N/A
Service: N/A

Yes. If you are a Marketing Professional or Enterprise customer, this can be accomplished through workflows.

  • First, create an automated email to send in the workflow.
  • From your HubSpot Marketing account, navigate to Contacts > Workflows.
  • Click Create workflow at the top-right.
  • Name your workflow and choose Start from scratch. Then click Create workflow.
  • Click Set enrollment triggers and select Form submission. Choose the radio button next to Contact has filled out form. Choose your form and which page (or any). Then click Done and then Save to set your enrollment trigger.
Click Add action or delay.
  • Click the plus sign to add an action to your workflow. Choose Send email and then choose the name of the automated email you built. Click Save.
  • Click the toggle switch at the top-right to activate your workflow.
  • From here, review your enrollment settings. By default, when you create a workflow, it is configured to enroll contacts only once so you should be able to leave this as is.
  • Click turn workflow on when you're happy with your enrollment triggers and settings.

Check out this article if you wish to send different emails based on what a user answers on the form.

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