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Contacts

How can I unmerge contacts or companies?

Last updated: July 26, 2017

Available For:

Marketing: Free, Starter, Basic, Pro, Enterprise
Sales: Free, Professional

If you have merged two contacts or two companies, you can unmerge them on the contact or company record.

To unmerge two contacts:

  • Navigate to the contact record

    • In your HubSpot Marketing Basic, Professional, or Enterprise account, navigate to Contacts Contacts

    • In your HubSpot Marketing Free or Starter or Sales account, navigate to Contacts

  • Click on the name of the contact.

  • In the About section click View all properties and find the Email property.
  • Click the pencil icon to edit the Email property. Click the X for the value under Merged email address then click Save.

To unmerge two companies:

  • Navigate to the company record

    • In your HubSpot Sales account, navigate to Companies

  • Click on the name of the company.

  • In the About section click View all properties and find the Company domain name property.
  • Click the pencil icon to edit the Company domain name property. Click the X for the value under Merged domain then click Save.

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