It is currently not possible to unmerge contacts and companies. At the same time, you can delete the second email address or company domain name from the merged record and create a new record with the email address or company domain name.
Delete additional emails in a contact record
Click on the name of the contact.
- In the About card, hover over the Email property and click the pencil icon edit.
- In the dialog box, next to the additional email address that was merged into the original record, click the Actions dropdown menu and select Delete.
You can now create a new contact with the deleted email address.
Delete merged company domain name in a company record
Click on the name of the company.
In the About card, hover over the Company domain name property and click the pencil icon edit.
- In the dialog box, click the X for the value under Merged domain.
- At the bottom of the screen, click Save.