How do I create a list of ineligible contacts?

Last updated: July 18, 2017

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Marketing: Basic, Pro, Enterprise
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One way to create a list of ineligible contacts is to pull the information from a previously sent email. If you sent an email to large portion of your contacts database, this can be a good way to get a picture of the ineligible contacts in your portal. To do this, follow the steps below:

  • In your HubSpot Marketing account, navigate to Content > Email.
  • Click on Sent from the left-hand side menu and click the name of your previously sent email.
  • Once in your email, click on the Recipients tab, and then select Not Sent.
  • Click on the List Actions link, and select to Create new list.

This will create a list of all the ineligible contacts for that email send. You can repeat the above steps for any email send.

Another option is to export a list of all unsubscribes and bounces from your HubSpot account, then re-import the csv file that you receive to create a new list. This re-import will create a new list in HubSpot - then you can delete all of the contacts in this list to remove all ineligible contacts.

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