One way to create a list of ineligible contacts is to pull the information from a previously sent email. If you sent an email to large portion of your contacts database, this can be a good way to get a picture of the ineligible contacts in your portal. To do this, follow the steps below:
- Navigate to Content > Email.
- Click on Sent from the left-hand side menu and click the name of your chosen email.
- Once in your email, click on the Recipients tab, and then select Not Sent.
- Click on the List Actions link, and select to Create new list.
This will create a list of all the ineligible contacts for that email send. You can repeat the above steps for any email send.
Another option is to export a list of all unsubscribes and bounces from your HubSpot account, then re-import the csv file that you receive to create a new list. This re-import will create a new list in HubSpot - then you can delete all of the contacts in this list to remove all ineligible contacts.