Contacts

What happens if a contact is listed more than once in my import file?

Last updated: January 5, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: Free, Professional

When you're importing contacts into HubSpot, a particular contact may be listed on the .csv file more than once. In this case, HubSpot will only import the first instance of the contact and will not import any information for additional contacts with the same email address.

Once the import is complete, this duplication will be noted in the error report. To view this:

  • In your HubSpot Marketing account, navigate to Contacts > All Contacts. In your HubSpot Sales account, navigate to Contacts.
  •  Click the Actions dropdown and select Import contacts.
  • On the Imports Dashboard, locate the file you have just imported and click on the number in the Errors column for that import.

This will open a .csv file showing you any errors that occurred during import. For contacts that were listed more than once on the import file, you will see the message, "The email [email address] has already been processed earlier in this file."