Contacts

Why are some contacts who don't meet the criteria on my smart list?

Last updated: December 13, 2016

It may be that unexpected contacts appear on your list because the AND vs. OR logic was used incorrectly in the list criteria

  • Navigate: Contacts > Lists
  • Select List in question and edit the criteria
  • Ensure that the logic for AND vs. OR is correct.
    • Using the AND logic means contacts will need to meet all criteria within that set
    • Using the OR logic means contacts will need to meet at least one criteria or the other criteria

Example using And... criteria:

User-added image
User-added image

Example using Or... criteria:

User-added image
User-added image

You can also use the "Test contact against this list" option to see if a specific contact meets any of the sets of requirements you have in your list logic.