There are two reasons why you may receive an error when attempting to set or change the email address of one of your contacts:
- There is another contact using the same email address. In this case, you may want to merge the two records.
- There is another contact using the same email address which has since been merged into another record . The email address will appear as a Merged email address in the Email field on the contact record. To free the email address for use, hover over the Email field and click the pencil icon, then X to unmerge the address.