Contacts

Why is my contact list taking a long time to import?

Last updated: January 10, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: Free, Professional

If a list is taking a long time to import it is mostly likely due to the size of the CSV file itself.

  • There are two different import queues:
    • Large imports - any file with over 10,000 contacts in it
    • Small imports - any file with under 10,000 contacts in it
  • Small imports process faster than large imports.
  • Check the CSV that is being imported to see how many contacts are in the file.

Additionally, only three files can be actively importing at the same time.