By default, the Closed-Lost Reason property that is presented when a deal is lost is a multi-line text property.
This property can be changed to be a different property type and have different default options.
- To customize this field, navigate in Sales to Settings > Properties > select Deal properties at the top of the screen.
- Use the search box to search for Closed Lost Reason.
- Hover over the Closed Lost Reason property in the table and click Edit.
- If you'd like to provide users with a list of predefined options when filling out this property change the Field Type to Dropdown select and add your first option in the Dropdown options section. Click + Add an option to add additional options.
- Click Save to save your changes.