What file type and size restrictions exist for the documents tool?

Last updated: March 6, 2018

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

The documents tool in HubSpot supports files of a specific type and size. Additionally, depending on your subscription, there's a usage limit to the number of documents that can be uploaded. 

File types

The following file types can be uploaded as trackable documents in HubSpot:

  • PDF (.pdf)
  • PowerPoint (.pptx)
  • Comma separated values (.csv)
  • Word Document (.docx)
  • Excel (.xlsx) 

Any videos, .gifs, and hyperlinks included in your file will not function when the file is uploaded to the documents tool.

File size and quantity

The file size limit for documents is 250 MB.

HubSpot CRM Free users can access up to five documents per user. If a user is added to an account where five or more documents have already been uploaded, that free user will be able to view and use only the first five documents that were uploaded. 

If you or a member of your team need access to more than five documents, upgrade to HubSpot Sales Starter or Professional or add the user to an existing HubSpot Sales Starter or Professional team, where each account can have up to 1,000 documents.

Please noteHubSpot does not support the management of sensitive information. For more information, please see our Terms of Service

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