Email Notifications

How are the locations of email opens determined in HubSpot Sales?

Last updated: June 10, 2016

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Product: HubSpot Sales
Subscription: Free, Professional

We determine open locations based on the IP address associated with the open. The location given for a particular open can vary greatly, based on the nature of internet service providers (ISP) and IP addresses in general.

Each ISP can result in varying levels of IP location accuracy, whether on your

  • Company Network
  • Home Network 
  • VPN
  • Mobile Network.

The recipient's email security software can also have an impact on open locations. When an email is scanned for malicious material, the message content is loaded by a server which may be located in various cities around the world. 


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