Email Notifications

Why aren’t my sales emails showing in my sent folder?

Last updated: November 1, 2017

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

If you connected your email inbox to HubSpot Sales using IMAP, it's possible that the emails you send from the CRM will not appear in your email client sent folder. When you send an email from the CRM through your connected inbox, it's sent through your email's servers. In order for the email to appear in your sent folder, your email provider has to "copy" this email from the SMTP email server to your sent mail folder. Not all email providers do this automatically, so HubSpot can't guarantee that your email will appear in your email client sent folder.

If you're concerned about an issue with an email being sent successfully using the the HubSpot Sales connected inbox, you can check to see if there is an error message on the contact record – emails sent successfully will display a status of sent on the email activity in the contact timeline.

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