Email Tracking

Why aren't my emails being tracked from Gmail account with HubSpot Sales?

Last updated: December 19, 2016

Available For:

Marketing: N/A
Sales: Free, Professional

If you are sending emails from Gmail with the track email option selected, but you are not receiving instant notifications, you may have plain text mode enabled.

When plain text mode is enabled, the HubSpot Sales tracking pixel which is used to identify opens is removed before the email is sent.

To fix this, you'll need to ensure that you have not selected plain text:

  • Click the down arrow in your email compose window.
  • If Plain text mode is checked (as in the image below), click on this option to uncheck.

Gmail-PlainTextMode

For additional HubSpot Sales troubleshooting steps, check out this article