Email Tracking

How can I schedule emails with HubSpot Sales if the send later button is grayed out?

Last updated: November 1, 2017

Available For:

Marketing: N/A
Sales: Free, Professional

If the schedule email button appears grayed out when you're attempting to schedule an email using HubSpot Sales, follow the steps below to troubleshoot the issue.


1. Reconnect your inbox

  • First, click here to reconnect your inbox. 
  • Enter the email address of the Google account you'd like to use. If you're already logged into one or more of your Gmail accounts, you'll be prompted to choose the account you'd like to use. 
  • Once you've logged in, you'll be asked to allow HubSpot Sales access to your Gmail account. Click on the Allow button to connect your inbox.

2. Restart HubSpot Sales in Gmail

After you connect your inbox, restart HubSpot Sales in Gmail by clicking here. This page should automatically close and restart HubSpot Sales in Gmail. If this is the case, you're ready to start scheduling email. Your send later button should now be orange.

If the restart page does not automatically close, you can try restarting HubSpot Sales in Gmail by manually refreshing your Gmail page. 

Was this article helpful?