Email Tracking

How can I prevent HubSpot Sales from tracking emails sent from select email addresses?

Last updated: December 16, 2016

Available For:

Marketing: N/A
Sales: Free, Professional

HubSpot Sales allows you to disable tracking for any email addresses with which you have sent HubSpot Sales tracked emails through Gmail in the past (Note: at this time, this functionality is only available for Gmail accounts). To do so:

  • Navigate to Settings Sales Extension.
  • Under Gmail Tracking, toggle the switch next to the email address you do not want to be tracked.

Please note: The only email addresses that will appear in this setting are accounts that have previously sent a tracked email using Gmail. HubSpot Sales will continue to send notifications for tracked emails that were sent prior to disabling tracking.