Email Tracking

How do I prevent HubSpot Sales from tracking emails sent from select email addresses?

Last updated: November 21, 2017

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

You can disable tracking for any email addresses with which you have sent HubSpot Sales tracked emails in the past. At this time, this functionality is only available for Gmail accounts. 

Turning off tracking for an account will fully disable the extension for the account. This will remove the ability to use Sales features like sequences, templates, documents, and the Log in CRM button in your inbox.

To disable tracking for a particular email address, log into your Gmail account under that email address. Then follow the steps below: 

  • Click the orange HubSpot sprocket icon in the upper right-hand corner of Gmail.
  • Select Extension settings.  

  • Select Turn off.  

For any other inboxes you don't wish to track emails from, repeat the steps above.

Please note: HubSpot Sales will continue to send notifications for tracked emails that were sent prior to disabling tracking.

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