Email Tracking

How can I prevent HubSpot Sales from tracking emails sent from select email addresses?

Last updated: February 6, 2017

Available For:

Marketing: N/A
Sales: Free, Professional

HubSpot Sales allows you to disable tracking for any email addresses with which you have sent HubSpot Sales tracked emails through Gmail in the past (Note: at this time, this functionality is only available for Gmail accounts). To do so:

  • In your HubSpot Sales account, navigate to Settings Email Integrations.
  • Click the HubSpot Extensions tab. 
  • In the Tracking section, toggle the switch next to the email address you do not want to be tracked.

Please note: The only email addresses that will appear in this setting are accounts that have previously sent a tracked email using Gmail. HubSpot Sales will continue to send notifications for tracked emails that were sent prior to disabling tracking.