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What should I do if login is unavailable for HubSpot Sales in Outlook?

Last updated: November 1, 2017

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

When attempting to sign into your HubSpot Sales plugin in Outlook, you may see a "login is unavailable at this time” error. This error is caused by an Internet Explorer configuration that is blocking the login.

 

 

To resolve this error:

  • Open Internet Explorer.
  • Click the Settings gear icon at the top right of the window and select Internet Options.
  • Click on the Security tab.
  • Select the Trusted Sites icon.
  • Click the Sites button.

  • Add each of the following URLs to the Add this website to the zone field, one at a time. Click Add after entering each one:
    •  https://dl.getsidekick.com
    • https://app.getsidekick.com
    • https://app.hubspot.com
  • Once you've added all three URLs, click Close.

  • In the Security level for this zone section, set the security setting to Low.

  • Next, click on the Privacy tab and click Advanced.

  • Select the Accept radio button for both First-party and Third-party cookies (if the options are grayed out, check the Override.
  • Check the Always allow session cookies box.
  • Click OK.

  • Click Apply.
  • Try logging into HubSpot Sales in Outlook again. 

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