Email Tracking

Which email clients are supported by HubSpot Sales?

Last updated: December 11, 2017

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

The HubSpot Sales extension supports specific versions of Outlook for Desktop, Outlook 365, and Gmail. Below, you can find a list of the supported desktop email clients. 

Please note: some HubSpot Sales features require Google Apps, Outlook 365, or a connected inbox. Read more here. Any email sent from the HubSpot CRM requires a connected inbox.


There are two versions of HubSpot Sales for Outlook, the Outlook plugin and the Office 365 add-in. 

Outlook plugin

  • Outlook 2010 for PC
  • Outlook 2013 for PC
  • Outlook 2016 for PC
  • Office 365 for Desktop on Windows

Office 365 add-in (Office 365 users with access to the Microsoft Store only)

  • Outlook for Mac - version 15.33 or later
  • Outlook 2013 for PC
  • Outlook 2016 for PC - version 1603 (Build 6769.0000) or later
  • Outlook web app

Read more about installing HubSpot Sales for Outlook hereTo install the latest applicable updates for your version of Microsoft Outlook, check out this article for a list of available updates. 


All versions of Gmail are supported (the HubSpot Sales extension must be installed in Chrome). The HubSpot Sales extension will be disabled if Gmail is loaded in Basic HTML Mode.

Apple Mail

HubSpot Sales no longer supports Apple Mail. If you are able to access your email via Gmail, G Suite (formerly Google Apps for Work) or Office 365, you will be able to continue using HubSpot Sales and will have access to more features.

Was this article helpful?