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Why doesn't the HubSpot Sales extension for Outlook on desktop automatically update?

Last updated: January 26, 2018

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

If HubSpot Sales for Outlook is not automatically updating, you may need to make some changes to your configuration in Internet Explorer. To do so:

  • Open Internet Explorer.
  • Click the Settings gear icon at the top right of the window and select Internet Options.
  • Click on the Security tab.
  • Select the Trusted Sites icon.
  • Click Sites.

  • Add each of the following URLs to the Add this website to the zone field, one at a time. Click Add after entering each one:
  • Once you've added all three URLs, click Close.

  • In the Security level for this zone section, set the security setting to Low.

  • Next, click on the Privacy tab and click Advanced.

  • Select the Accept radio button for both First-party and Third-party cookies (if the options are grayed out, check Override).
  • Check the Always allow session cookies box.
  • Click OK.

  • Click Apply.
  • Try logging into HubSpot Sales in Outlook again. 

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