Email Tracking

Why don't I see Sales Starter or Professional features in Outlook after upgrading the plugin?

Last updated: December 11, 2017

Available For:

Marketing: N/A
Sales: Starter, Professional

If you've upgraded to Sales Starter or Professional but you don't see the features when you open Outlook and log into HubSpot Sales, you may need to clear your cookies in Internet Explorer or make some changes to your configuration.

Please note: these steps apply to the HubSpot Sales Outlook plugin. If you have the HubSpot Sales Office 365 add-in, you can find troubleshooting steps here.

To clear your cookies:

  • Open Internet Explorer.
  • Click the Settings gear icon in the top right corner of the window.
  • In the dropdown menu, elect Safety, then Delete browsing history...
  • Check the Temporary Internet files and website files and Cookies and website data boxes.
  • Click Delete
  • Restart Outlook

If you are still unable to see the Sales Starter or Professional features in Outlook, follow these steps to make changes to your Internet Explorer configuration:

  • Open Internet Explorer.
  • Click the Settings gear icon in the top right corner of the window and select Internet Options.
  • Click on the Security tab.
  • Select the Trusted Sites icon.
  • Click the Sites button.

  • Add each of the following URLs to the Add this website to the zone field, one at a time. Click Add after entering each one:
  • Once you've added all three URLs, click Close.

  • In the Security level for this zone section, set the security setting to Low.

  • Next, click on the Privacy tab and click Advanced.

  • Select the Accept radio button for both First-party and Third-party cookies (if the options are grayed out, check the Override.
  • Check the Always allow session cookies box.
  • Click OK.

  • Click Apply.
  • Try logging into HubSpot Sales in Outlook again. 

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