Email Tracking

What does the Sales notification "Your email was not tracked when sent from Gmail" mean?

Last updated: December 29, 2017

After sending a test tracked email from Gmail to hello@getsidekick.com if you receive a response back that your email was not tracked, follow the steps below:

  • Ensure Track option is selected and your send button is orange.

  • Ensure that plain text mode is not enabled.

To learn more, check out this article.

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