Cancel a sent or scheduled email

Last updated: December 3, 2018

Applies to:

Marketing Hub
Starter, Professional, Enterprise
Legacy Marketing Hub Basic

You can cancel an email you've scheduled to send in the future, or a Smart Send email that is still processing. You can also cancel a batch marketing email that's still processing for a larger contact list.

Cancel a sent or scheduled email

  • In your HubSpot account, navigate to Marketing > Email.
  • Locate the email you've sent, and click the name of the email to open the performance page.
  • At the top of this page, click the Actions dropdown menu and select Cancel processing or Cancel scheduled email.

  • In the dialog box that appears, click Cancel processing or Cancel scheduled email to confirm you want to cancel this email.

If you want to make changes to this email and re-send it, create a clone of the email and make any necessary edits. To avoid sending the email to any contacts twice, create a list of contacts who received the original email and exclude those contacts in the Recipients tab.