Email

Can I cancel a sent or scheduled email in HubSpot?

Last updated: March 26, 2018

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A
Service: N/A

Yes, you can cancel an email send you've sent in HubSpot if that email is still processing. You can also cancel an email you've scheduled to send in the future, or a Smart Send email that is still processing.

For standard batch emails, use of the cancel feature depends on the size of the list, and when the email was sent. For example, if you are canceling an email that was sent to 5,000 people only 25 seconds after hitting Send, you can likely prevent the email from going to many contacts. However, in the same example, if you wait until the email is sent to all recipients then you cannot cancel it.

This feature can also be used with Smart Send and will cancel the email being sent to any additional timezones that it has not been sent to yet.

Instructions to cancel a sent or processing email

  • Navigate to Content > Email.
  • Locate the email in the Sent section and click on the name of the email.
  • This will take you to the email performance page. At the top of this page, click Actions  Cancel processing.
  • Confirm the cancellation of your email in the pop-up dialog box by clicking Cancel processing.

If you want to make changes to this email and re-send it, you'll want to clone the email, make any necessary changes, and send once more. To avoid sending the email to any contacts twice, it is strongly suggested that you add a suppression list to the cloned version of your email based on contacts who received the original email.

Instructions to cancel a scheduled email

  • Navigate to Content > Email.
  • Locate the email in the Sent section and click on the name of the email.
  • This will take you to the email performance page. At the top of this page, click Actions  Cancel scheduled email.

  • Confirm the cancellation of your email in the pop-up dialog box by clicking Cancel scheduled email.

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