If someone unsubscribes from one of my email types, does it make him/her ineligible for any other emails?

Last updated: December 13, 2016

If one of your contacts unsubscribes from a particular Email Type, he/she will not be marked as ineligible for your other email types. The action taken by the contact is only applicable to the specific email type he/she opted out of. Please be aware the contact will still appear as ineligible for email in the Contacts App until the next time HubSpot is able to successfully send an email message.

In the case you have contacts whom are subscribed to all of your email types and are still listed as ineligible, they may have Bounced - Please contact HubSpot Support to review a contact that is bounced from email.

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