What does soft bounce or pending mean?

Last updated: December 13, 2016

  • A soft bounce or pending status indicates that the email was deferred by the recipient's email server or ISP (ie. their mail server was unavailable or their mailbox was full at the time we attempted to deliver) and we will continue to retry delivering the email.
  • If the email is not able to be delivered within 72 hours, the pending status will turn into a hard bounce.

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