Email

Why am I not receiving my weekly or monthly marketing emails?

Last updated: June 12, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

There are a few potential reasons why you might not be receiving your marketing reports from HubSpot via email. See below for an outline of possible causes.

First, make sure the notifications you're expecting are set up to send to you.

  • Click on the Account menu in the top, right-hand corner of your account then click Profile & Preferences.

  • Click on the Notifications tab and make sure you have checked the boxes for weekly progress report or monthly marketing report.

 

Now, check your junk folder.

  • Sometimes emails from HubSpot end up in junk or spam folders in your inbox
  • Add noreply@hubspot.com and success@hubspot.com to your email address book to ensure that notification emails make it to your inbox

Please remember: there are several potential reasons why you might not receive an email you expect. If the above information does not resolve the issue, please review this article.

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