Why are the links inside my email leading to an error page?

Last updated: February 6, 2018

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Product: HubSpot Marketing
Subscription: Basic, Professional, & Enterprise
If you're seeing that links in your HubSpot emails are leading to an error page, there are a few possible explanations:
  • If you are linking to a site created on HubSpot that has a redirect set up, make sure to uncheck the Match the query string option for the redirect. You can manage your HubSpot redirects by navigating to Content > Content Settings, clicking Manage Domains in the upper-right corner, then selecting URL Mappings across the top.
  • If you are linking or redirecting to an external non-HubSpot website, the external web server may not be properly configured to handle our tracking URL strings.
  • In addition, various security plugins set limits on URL length. For example, if you have the Ultimate Security Checker installed in Wordpress, links that include more than 255 characters will not work.

To resolve these issues, contact your web developer or IT department to reconfigure your web server and/or security plugins. Alternatively, you can turn off email click tracking.

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