Email

Why does my link not open when I click on it in Outlook?

Last updated: April 12, 2018

Applies to:

Marketing Hub Basic, Professional, Enterprise

Copying and pasting links from a previously sent email with click tracking already appended can affect click tracking URLs in the next email send so that Outlook will not be able to open these lengthier URLs.

If your links are not opening when clicked in Outlook, try cloning your sent email and check that you have inserted the links into the email editor appropriately. Always link to the final destination URL of your page (e.g., http://offers.yoursite.com/yourpagetitle). There is not a way to fix these retroactively for emails already sent; however, the links can be copied and pasted from Outlook into a web browser.

 

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