Why is my contact showing both delivered and bounced?

Last updated: December 13, 2016

A bounce message, also called a Non-Delivery Report/Receipt (NDR), is an automated message from the recipient's mail server informing the sender about a delivery problem to a specific email address.

Delivered statuses returned from the recipient server aren't always actual deliveries as some mailboxes queue up requests, resulting in situations where we receive both BOUNCED and DELIVERED.

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