Why is there an extra bullet point in my email when I view it in Outlook?

Last updated: April 27, 2018

Applies to:

Marketing Hub Professional, Enterprise
Legacy Marketing Hub Basic

For HubSpot users who use Outlook as their email platform, there is a known issue with some versions of Outlook displaying an extra bullet point when an unordered list is the last element in a content module that also contains a left-aligned image. This issue can be resolved by adding another element at the end of the content module so that unordered list is not the last element.

For example, the content of your email (in HTML) might look like the example below.

User-added image
User-added image

The workaround is to add a line of code at the end of the list that doesn't display anything in the email. In this example, <div style="display:none;">&nbsp;</div> has been added.

User-added image
User-added image

In order to add the this particular line of code in your email, you'll need to access the source code of the content module in which the unordered list is contained:

  • In your HubSpot Marketing Hub BasicProfessional, or Enterprise account, navigate to Content > Email.
  • Click the name of the email in the dashboard to edit.
  • Click into the content module, then click the source code icon code in the rich text toolbar. In the dialog box that appears, edit the source code accordingly, then click Save changes.