Email

Why is there an extra bullet point in my email when I view it in Outlook 2013?

Last updated: October 6, 2015

For HubSpot users who employ Outlook 2013 as their email platform, there is a known issue with Outlook 2013 displaying an extra bullet point when an unordered list is the last element in an editable content region that also contains a left-aligned image. However, we can get around that issue by adding some other element at the end so that unordered list is not the last element.

For example, the content of your email (in HTML) might look like as exemplified below.

User-added image
User-added image

The workaround would be to add a line of code at the end of the list that doesn't display anything in the email. As detailed below, in this example, we have added <div style="display:none;">&nbsp;</div>.

User-added image
User-added image

Now, in order to add the this particular line of code in your email, you will need to access the source code of the content module under which the unordered list is contained in. To access the source code of the email's content module:

  • Go to Content > Email, and select the email in question for editing
  • Click on the Source Code Icon within the content module. Doing so will enable you to see the module's content in a HTML format
User-added image
User-added image

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