Forms

Can I use smart fields in a form when I have disabled cookie tracking?

Last updated: October 6, 2015

When you enable smart fields in a form that is also set to disabling cookie tracking, it may cause an issue where contacts are captured with incomplete information. This is because the contact may have previously filled out a form and already has a cookie assigned to them.

  • Do not use smart fields when a form has been set to Disable Cookie Tracking, especially for the Email field.
  • As a result of leaving an Email field smart when cookie tracking is turned off, contacts can effectively bypass filling in this field (and other smart fields).

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