Forms

Why am I seeing "No record" for the conversion page in my form submissions?

Last updated: December 6, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

If you see a "No record" conversion page on your form submission, this means HubSpot wasn't able to determine where the submission occurred. This could be due to two reasons:

  1. If you have embedded your form on an external page, the tracking code may not be installed or is not firing correctly.
  2. If you are using the Forms API, the pageName and pageUrl parameters may not be passed in the form submission. These parameters are required for HubSpot to record the submission page. For more information, check out this developer article.

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