In order for HubSpot to recognize survey participants, the information needs to have been collected in one of two ways: via an Email Invitation Collector survey or via a Web Link Collector survey. Regardless of which method is used, an email address must be collected in order to create a contact record in HubSpot.
If you are sending the survey via SurveyMonkey's Email Invitation Collector:
- Sending directly from SurveyMonkey's Email Invitation Collector will allow HubSpot to see which email address completed the survey automatically.
- For more information on the Email Collector method, click here
If you are sending the survey via a Web Link Collector survey:
- The first question must be a Single Textbox and must contain the word email.
Please note: using the Contact Information field set with only the Email Address question will not register respondents to HubSpot; the first field must be a Single Textbox.
- For more information on creating a Web Collector, click here
To read more about SurveyMonkey's plans and pricing, click here.