Why do my GoToWebinar registrants and HubSpot registration lists not match?

Last updated: February 1, 2016

Once a contact is marked as registered in HubSpot, they will not be marked as unregistered, even if they cancel their registration; HubSpot treats these contacts the same as those who registered, but did not attend a webinar. GoToWebinar, however, removes cancelled registrants from its lists, which may lead to a discrepancy between the systems.

If a GoToWebinar registrant that becomes a HubSpot contact is later deleted in HubSpot, this will cause the number of registrants shown on the GoToWebinar Settings page to decrease. The number in GoToWebinar will remain unchanged, which can also lead to a discrepancy between HubSpot and GoToWebinar.