Why is my Wistia turnstile not creating new contacts in HubSpot?

Last updated: August 10, 2016

Available For:

Product: HubSpot Marketing
Subscription: Professional & Enterprise

If you're using Wistia videos with the turnstile feature and you're observing submissions created in Wistia but not in HubSpot, first ensure you've performed all the steps in the following article: How to integrate HubSpot and Wistia.

If you've performed the actions from the article above and are still seeing issues, you may want to navigate to your video turnstile in Wistia and re-save the turnstile. This should update the embed code for your video and resolve the issue with contacts not being created in HubSpot from your video turnstile.