How do I remove a contact from a smart list?

Last updated: December 29, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

It is not possible to manually remove a contact from a smart list. Contacts can only be manually removed from static lists.

To remove a contact from a smart list, create a custom contact property and change the criteria of the smart list to exclude that property:

  • Create a custom property.
  • Give the contact a value for the custom property.
  • Add the following criteria to your smart list: Contact Property | name of custom propertyis unknown.
  • Any contacts with a value for the custom property will be removed from the smart list.

You can also exclude specific contacts based on email address. Edit your smart list and add the following criteria as an AND conditionContact Property | Email | is not equal to | email address of contact you want to exclude from the list.

If you have several contacts to remove from your smart list, use this method:

  • Create a .csv file in Excel including the email addresses of the contacts to be removed from your smart list.
  • Import the list into HubSpot.
  • Add the following criteria as an AND condition to your smart list: List Membership | Contact | is not a member of | name of your imported list.

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