Why is my list's size not matching the preview?

Last updated: February 21, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A
Service: N/A

As you create a list of contacts in HubSpot you are able to preview its size, so you can get an estimate of how many contacts will be pulled in according to the set criteria.

In some circumstances however, the preview will not prove to be 100% correct, and here's why - for portals that contain more than ten thousand contacts, the list preview tool samples 1/16th of the contacts in the portal. In these cases, the preview may not match the expected final count, but will provide you with an idea of how many contacts will match the set criteria.

With that said, the list estimation will match the list size in portals that contain less than ten thousand contacts.

Was this article helpful?