Caller ID in the HubSpot mobile app for Android looks at the Phone Number and Mobile Phone Number properties for your contacts to determine who is calling.
The following must be true for the Android app to determine which contact is calling you:
- The Phone Number or Mobile Phone Number contact property needs to be populated
- There should be no spaces or parentheses in either contact property
- The phone number should also have the + code as well as the area code
- For example: +353871234567