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Mobile

How to troubleshoot HubSpot's mobile app

Last updated: June 7, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: Free, Professional

Below you'll find a few basic troubleshooting steps you can take to solve general issues you may encounter when using HubSpot's mobile app. 

Log out and log back in

If your HubSpot information is not updating or you see a discrepancy in your data, try logging out of the app and logging back in. To do so:

  • In the app, navigate to the Settings tab.
  • Press Log Out
  • Enter your login credentials and log back into the app. 

Get the latest version

Make sure you have the newest version of your app to take advantage of the most recent performance improvements. The latest and greatest versions are available below:

Uninstall and reinstall the app

If you continue to experience the issue, try uninstalling and reinstalling the app:

  • On Android, navigate to Settings > Apps (or Application Manager). Select the app and press Uninstall (instructions from Google). Reinstall the latest version of the app here
  • On iOS, press and hold the app icon until the icon begins to move, then click the X to remove the app. Reinstall the latest version of the app here.

Turn your device off and on

If all of the above does not resolve your issue, please restart your device. This should resolve any issues you might be seeing. Restarting the phone might differ between devices, so please check your device's instructions. 

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