Reports

Why is the Competitors report not updating?

Last updated: December 13, 2016

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Product: HubSpot Marketing
Subscription: Basic, Professional, & Enterprise

The Competitors Report automatically updates every 7 days. There are also two ways to manually refresh the data in the report:

  1. Navigate to Reports > Competitors > click on the gear to the right of a domain name > Update website.
  2. Navigate to Reports > Competitors > click on a Competitor > Marketing Grader Report > in the top right corner click 'Update Now'.

If your social media statistics (Facebook Fans, Twitter Followers) are not up to date, you'll want to verify that the correct accounts are being tracked before manually refreshing. Click the i icon or the yellow warning icon to the right of your company name to view and update which accounts are being tracked in the report. 

If the Competitors Report does not update after you've done a manual refresh and verified your company information:

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